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Service Agreement Management Policy

A CMP is required for service contracts over $5 million (including GST and indexation) and is recommended for high-risk, lower-value service contracts. A CMP is not required for a simple or low-risk purchase. We have a privacy and confidentiality policy that is available on our website. This directive contains guidelines for the collection, use, disclosure and security of your data. If a service contract is to be renewed or concluded, appropriate planning ensures continuity of services. The service contract is intended to protect you from any misunderstanding or disagreement by clearly stating the amount of assistance provided, how it is provided and the costs and fees you must pay. As NDIS gives you more choice and control over the media you receive, this also means you need to make sure they are delivered in a way that fits your plan – this is where the service contract comes into life. While there is no rule on what should be included in a service contract, it should contain enough detail to avoid any misunderstanding about the medium provided. As a general guide, your service agreement should include: all Aver Plan Managers employees are aware of the sensitive nature of the information you disclose.

They are trained and all have appropriate shares, work within the framework of the relevant data protection legislation and the policies and processes of Aver service agreements can be complex and valuable. You must actively manage the identified risks – the best practices are to conduct an initial risk assessment during the planning phases of the acquisition process and continue throughout the term of the service contract. Risk management includes: Service contracts are not mandatory, but they can be a particularly useful tool to help you get the services you need to live your life and achieve the goals set out in your NDIS plan. And while they seem daunting to set up, they`re usually very simple, especially considering the security they can offer. Your performance management strategy should include: If you have a support coordinator, they can even help you organize and verify your service contracts and connect directly to your service providers. You can find information on how to request or update access to your personal data in our Privacy Statement. Aver Plan Manager may only pass on your data to other service providers or healthcare professionals with your consent. It is a proven method for agencies to take a structured approach to managing relationships with service providers. A structured approach may include: formal management of the service contract is done after the design and formation of the service contract. However, you are responsible for preparing and supporting the management of service contracts during the purchasing process. Monitoring shall ensure that progress is made in the timely implementation of service contracts.

If no appropriate information is provided to assess performance, your performance management strategy should be reviewed. . . .